Terms & Store Policies
By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.
MULTIPLE ORDERS: We do combine multiple orders and we will refund the excess shipping charges. The only time we do not combine orders is if you have ordered ready to ship items in one order and pre-order items in another separate order. The ready to ship items will go ahead and ship unless you instruct us otherwise.
SHIPPING & HANDLING: We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. Additionally, we do pass on all commercial shipping rates. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges by our discretion. We appreciate your understanding.
US CUSTOMER SHIPPING INFORMATION: Currently, our shipping costs are determined by price of the order. This helps us to determine shipping by way flat rate boxes which we are most accustomed. Orders weighing 15 oz or less will be mailed First Class only unless the items are too bulky OR other arrangements have been made. Packages with a value of 100.01 and up will require additional insurance. Orders of 100.00 and up will also require a signature confirmation. You may waive this fee and ask for this to be refunded to you. However, you must accept full responsibility if something detrimental happens to the package. We will not refund or replace your purchase.
USPS Priority Mail is a very reliable service. However, there are times packages can be misdelivered or go missing due to package theft. BE AWARE OF YOUR LOCATION: If the tracking shows your package was delivered and you claim you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact me and we will require a signature delivery for your order, no matter the amount of the order. This may require an additional payment.
FPO/APO: We are happy to ship packages to our service members and their families overseas.
INTERNATIONAL CUSTOMER SHIPPING INFORMATION: We are no longer shipping International except to Canada. It is hard to accurately price International orders as we have weight restrictions to adhere to while having the option of flat rate shipping. Please allow us to quote you a shipping price. Please be aware that your package will ship USPS Priority Mail only unless you contact us and make arrangements otherwise. This service does not have guaranteed tracking and insurance outside of the United States. By shipping this method, you agree that Elephant Essentials is not responsible for your package at any time after it reaches US Customs. No refunds will be given for a lost or damaged package as we have no recourse ourselves to file a claim. BE AWARE OF YOUR LOCATION: No refunds or replacements will be given if you claim you did not receive your package but any tracking that is available shows that you did. Elephant Essentials is not responsible for any fees incurred by Customs. If you have any concerns about these requirements whatsoever, please contact me and we can arrange an alternate form of shipment. This may require an additional payment.
Please understand that we are a small hobby business and cannot be responsible for packages that are shown delivered but go missing. The above information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
Product Refunds will be determined on an individual basis. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. No refunds will be given based on scent. We strictly adhere to proper usage rates as set forth by the International Fragrance Association. Also note that even unfragranced soap will have a slight scent due to ingredients used. No added fragrance or essential oils are added to the unfragranced soaps. On occasion, an unfragranced soap bar may absorb scent based on the soap surrounding it on the curing rack. We develop our recipes based on what works for our dry/sensitive skin, our family’s skin, and what works in our water. Not only do all people have different skin types but we also use different water (soft, hard, etc.). Both factors will affect how our handcrafted soap (designed to be more luxurious for the skin instead of just cleansing) will bubble and suds and also affect how our skin feels after use. Our soaps have been tested by many different people in many different regions with great results.
Absolutely NO RETURNS due to the fact that soap is a personal product and even unopened, we choose not to resell the product since it has been out of our supervision.
Orders cannot be cancelled once they have been shipped.
We reserve the right to cancel any unshipped order.
Not all soaps are created equally. Our soaps are handcrafted and hand cut. Weights will vary from bar to bar and batch to batch. That is the nature of a handmade product. Most of our soaps will range from 4 ounces to 7 ounces For simplicity, our prices are based upon lowest bar weight per batch. Any soap weighing more is merely a bonus for the price paid. Handcrafted soap will continue to evaporate water and will continually lose weight. However, this makes for a finer, longer lasting soap bar despite the weight.
The Ingredients We Use In Our Soaps:
We use high quality oils and often organic oils and butters in our soap recipes. Note ingredients for each product listed to know exactly what is in the product you are purchasing. All soaps contain sodium hydroxide (lye). However, the sodium hydroxide is neutralized in the saponification process. Soap cannot be made without sodium hydroxide. We scent our soaps with fragrance oils or essential oils. Please use caution whenever using a body product containing essential oils. Be informed and know what essential oils may affect your body and medical issues. We use essential oils for scent only. We follow the IFRA for the safe usage of fragrance and essential oils in our recipes. Our information concerning phthalate products may change over time without notification. Suppliers often change this information on their site without notification to us also. Strength of scent after cure will vary so some soaps will have a lighter or stronger scent than others. We color our soaps using micas, oxides, pigments, natural herbal colorants, and titanium dioxide which is a naturally occurring whitening agent. Some colorants will ‘bleed’ some of their color. This is normal. We only use biodegradable plastic-free glitter for our products. We also top our soap with natural ingredients on occasion. All toppings typically wash off with the first use. We use various liquids in our soaps. Most often we use coconut milk to keep our products vegan. However, we occasionally use buttermilk, cow's cream, goat's milk, etc.. We occasionally use honey, coffee, teas, herbs, spices, pumpkin, and more to make specialty soaps.
ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says "This product has been processed in a facility that also processes ______". Please contact us if you have more questions.
GENERAL PRODUCT WARNINGS AND CAUTIONS:
It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Only use scented wax appropriately and using an approved warmer. Elephant Essentials is not responsible for injuries or accidents.