Shipping

Shipping 
Elephant Essentials LLC accepts orders 24 hours a day, 7 days a week. We ship orders Monday - Friday, excluding Holidays. 
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Orders are processed in the order they are received and sent via USPS Priority Mail from New York, NY. USPS Priority transit times vary per state but typically deliver within 1 - 3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control. 
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If your order qualifies for free shipping, it will be shipped using USPS Priority Mail.
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Note: If your order that contains a different shipping address from the billing address may be subject to review. After which, the customer will be contacted. However, please be aware that this could delay shipping time.
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To return your product, you should mail your product to:
Elephant Essentials LLC
607 West 180th St. Apt. 52
New York, NY
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For more information, please see our Refund & Returns Policy.
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Processing Time
Orders are usually processed within 3-5 business days from the time the order is placed. 
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Once shipped, your order will typically arrive within 1-3 business days. However, please take note: 1) although we ship using USPS Priority Mail, it does not mean your package will ship in two business days. 2) The order ship date does not count as a day in transit. USPS transit times are not a reflection of our production and processing time.
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During the holiday season, including fall and winter, we will experience high volume of orders. Therefore, our processing time could see up to 7-10 business days.
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 Shipping Rates & Transit Times
USPS Shipping Rates are based on your shipping address and the weight of your order. USPS Priority transit times vary per state but typically deliver within 2-3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control.  
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For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between USPS and the Military Postal Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee. 
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Please note that we are not responsible for packages that are lost, stolen or damaged during transit. We do, however, take responsibility because we know understand how it feels to receive a damaged or lost/stolen package. We will work with you to replace your items. For more information, please see our Refund & Returns Policy.
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Wrong Address
If you've provided the wrong ship to address, you can attempt to submit a request to intercept a package via USPS.
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We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. However, Please if you discover the wrong address has been provided, contact us immediately as we edit your shipping address before your package is ready to ship.
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Please note, you are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable or return to sender. 
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For more information on how to intercept a package or to see if your package is eligible for an interception, click here.
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Shipping During The Summer

During the hotter months of the year - June through August (maybe as early as May and as late as September), we will only ship out orders Monday - Thursday. This is to ensure that your package is not sitting over the weekend and risk melting or damage due to the heat.

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We value you as our customer, which means we intend to deliver you quality in the products you receive. Therefore, with your package, you will also find your products sealed in a thermal mailer with an ice pack. Again, this is to help with keeping your products in good condition while in transit during the hot months.

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If you have any additional questions or concerns, please contact us at customerservice@elephantessentials.com. Thank you!